Support Portal
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Connect your store to the Twigmo service
Mariya Vechkanova
Dear Fny,
Thank you for your message.
Twigmo 3.8 is the latest version of Twigmo. Let us know if you mean something else.
Thank you.
Dear friend !
Why I can not upgrade twigmo 3.8?
Pls instruction
Shankar Salunkhe
Thanks for Help Solved my Problem..Will Contact You in Future
Thanks & Regards
Shankar Salunkhe
I want to try before you buy service twigmo but I could not connect. Help me solve, I use cs-cart 4.3.4
I tried &disconnect but still not
Shankar Salunkhe
I have followed the things
CS-Cart: version 3.0.6 MULTIVENDOR
twigmo link.png
After That added &disconnect
to address bar
dis.png
Entered a Enter
There is no disconnect button on the page
In that condition What should I do next
Mariya Vechkanova
Dear Shankar,
It seems that you are using one of the older version of Twigmo add-on. In this case I recommend you to uninstall the add-on and replace the files of the add-on in your installation by the files of the new version. Please follow the instructions in the article:
https://support.twigmo.com/support/solutions/articles/1000038493-manual-upgrade-twigmo-2-2-or
If you face difficulties with this, please create a new ticket in our support system and provide us with FTP access to your server: https://support.twigmo.com/support/tickets/new
Thank you.
Shankar Salunkhe
Hello Mariya
I have another Query For you.
I want to show these menus
menues.png
in mobile storefront here (In the place of Categories)
IMG_0603 - Copy.PNG
What should i do?
Thanks
Shankar Salunkhe
I have Followed
https://support.twigmo.com/support/solutions/articles/1000038493-manual-upgrade-twigmo-2-2-or
These Steps..after that i have entered a new mail id and passowd
I got
Untitled.png
and in admin app tab
gg.png
But i am not able to connect the services or see the changes
Screen Shot 2014-09-07 at 11.51.41.png
and i have Created a new ticket and sent u details
Shankar Salunkhe
Please help me that as early as possible
Thanks
Mariya Vechkanova
Dear Shankar,
Thank you for the reply.
I am sorry to hear that the issue is not resolved. Please create private ticket in our support system (https://support.twigmo.com/support/tickets/new) and provide us with temporary FTP access to your server, so that our engineers are able to examine the problem in detail and re-install Twigmo add-on manually. Such examination and the add-on re-installation will not affect the normal running of your desktop store.
Thank you.
Shankar Salunkhe
Thanks For Reply.
I have Two Questions
1) How to re-connect the store with other credentials.
2) When I was Trying to upgrade the twigmo..
i am getting errors:
Screenshot1
Screenshot2
after that i am giving Valid FTP details
Screenshot3
My second Question is that what is the direcory(which path i have to Enter)
Please help me in that
Shankar Salunkhe
i have Created a new ticket and sent u details..please keep in mind that site is live. please see that as early as possible thanks
Mariya Vechkanova
Dear Shankar,
Thank you for the reply.
We are working on your issue. We will contact you as soon as we have any updates for your.
Thank you.
Shankar Salunkhe
Thanks in Advance..
Shankar Salunkhe
Hello Sir
I am not able to connect the twigmo services.
i am a developer and i am registered user of twigmo after entering the login details i am not able to connect the twigmo serves
my question is that cs cart is registered on my clients name..what should i do..i have to enter which details
twigmo my details or clients twigmo details?