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Dear Shankar,

Thank you for the question.

Actually, at the first connection to the Twigmo service you can use any real e-mail address and password. The CS-Cart license and the Twigmo account do not depend on each other. It will also be possible to re-connect the store with other credentials.

I hope it answers your question.

Thank you.

Dear Shankar,

Thank you for the reply.

Please take the following steps to re-connect the add-on with another e-mail address:

1. In CS-Cart admin panel, go to Add-ons > Manage add-ons.

2. Click on the link of the Twigmo add-on to open its settings page.

3. Add the &disconnect parameter to the end of the link in the address bar of your browser and press the Enter button on your keyboard.

4. The Disconnect whole add-on check box will be displayed. Please select it and click the Disconnect button.

5. Connect the add-on again using the new e-mail address:

https://support.twigmo.com/support/solutions/articles/1000038487-install-and-connect-twigmo

As regards the upgrade of the add-on, I suggest you to uninstall the add-on and replace the files of the add-on manually, following the instructions in the article:

https://support.twigmo.com/support/solutions/articles/1000038493-manual-upgrade-twigmo-2-2-or

I hope it will help you.

Thank you.

Dear Shankar,

It seems that you are using one of the older version of Twigmo add-on. In this case I recommend you to uninstall the add-on and replace the files of the add-on in your installation by the files of the new version. Please follow the instructions in the article:

https://support.twigmo.com/support/solutions/articles/1000038493-manual-upgrade-twigmo-2-2-or

If you face difficulties with this, please create a new ticket in our support system and provide us with FTP access to your server: https://support.twigmo.com/support/tickets/new

Thank you.

Dear Shankar,

Thank you for the reply.

I am sorry to hear that the issue is not resolved. Please create private ticket in our support system (https://support.twigmo.com/support/tickets/new) and provide us with temporary FTP access to your server, so that our engineers are able to examine the problem in detail and re-install Twigmo add-on manually. Such examination and the add-on re-installation will not affect the normal running of your desktop store.

Thank you.

Dear Shankar,

Thank you for the reply.

We are working on your issue. We will contact you as soon as we have any updates for your.

Thank you.

Dear Sankar,

Thank you for the reply.

It seems that the issue with your store has been resolved. Please check it.

Thank you.